Create a custom Flow Designer action in ServiceNow

[devendar koduri]

To create a custom Flow Designer action in ServiceNow that integrates with Dynatrace and updates the Dynatrace problem record with the ServiceNow incident number as a comment.

[Community Alums]

Hi @devendar koduri ,

Kindly refer to this Video :https://www.youtube.com/watch?v=LfIL8I75ZTI

[Ankur Bawiskar]

@devendar koduri 

For this you need to know Dynatrace API endpoint, authentication details and send the Request body to that endpoint.

Seems you are trying to create/update record into Dynatrace from ServiceNow when INC is updated and in return you will get some reference to that record or either success/failure.

what did you start with and where are you stuck?

check the Dynatrace API docs and connect with their team to understand further details

Dynatrace API 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@devendar koduri 

Hope you are doing good.

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If my response helped please mark it correct and close the thread so that it benefits future readers.