No available time in scheduling assistant on change request

[Shubhali_Sinha]

Hi everyone,

I am facing an issue with the change request scheduling assistant. I have two change request records which are conflicted because of the same Configuration item I guess. But when I open the scheduling assistant link on one of it, it's showing 'No Available Time' on future dates. I checked in the instance, there is no maintenance schedules or blackout schedules defined. Both tables are blank. Could anyone please help?

I have attached the screenshot for the reference.

Thanks

[Robert H]

Hello @Shubhali_Sinha ,

Please click the "Check Conflicts" button on the "Conflicts" tab of your Change Request, then provide a screen shot of that tab.

Regards,

Robert

[Shubhali_Sinha]

Hi @Robert H,

Thanks for the response. I clicked on the 'Check Conflicts' button under the 'Conflicts' tab. Here is the result.

Thanks,

Shubhali

[Robert H]

Hello @Shubhali_Sinha ,

It seems your Change Request has a very small duration (difference between Planned start and End time seems to be less than 5 minutes). Please note that the Scheduling Assistant will only show you the next 100 available slots. So you actually see the next 100 five-minute slots available, which all fit into the current day. If the duration of the change were 1 hour you would see available slots for the next 4-5 days.

Regards,

Robert

[Shubhali_Sinha]

Hi @Robert H,

Thanks for the reply.

I checked the scheduling assistant calendar and it's showing available slots on current date and on every Monday from next week. I have attached the screenshots. Please check.

Thanks,

Shubhali