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Create a new report on Problems Count query

Shantharao
Kilo Sage

Hi All,
How to show created problems count breached problems count and resolved problems count per month in a single report like the below screenshot 

Shantharao_0-1723810572029.png

 



2 REPLIES 2

Dr Atul G- LNG
Tera Patron

Hi @Shantharao 

 

I tried some initial stuff at my end, to do this, you need to create a Database view of task_sla and problem table and then we can create some reports, but I am still not sure if we will get the exact report or not.

 

DB view like thsi

 

AGLearnNGrow_0-1723811139666.png

 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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AndersBGS
Tera Patron

Hi @Shantharao ,

 

Based on your requirement, you can create a time series report and add multiple datasets into it: https://docs.servicenow.com/bundle/washingtondc-now-intelligence/page/use/reporting/task/t_AddAnAddi...

 

Problem count should be created based on the problem table.

SLAs should be created based on task_sla table. 

 

 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

Best regards

Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/