create a problem

[tushar_ghadage]

Hi guys, 

I have a functionality where, I have interaction record

and there is UI action called 'create an incident' when one clicks on this 

incident will get created and I want to update the work notes as 'created from interaction and record no:'.

and vice versa on incident as well.

how can I do this using flow designer?? 

not sure can anyone help??

[SumanthDosapati]

@tushar_ghadage 

Do you mean this functionality of UI action is already present? or do you want to create it now?

Regards,

Sumanth

[tushar_ghadage]

its already present code which I modified as seen below:

var canCreateIncident = false;

if ((current.isNewRecord() && current.canCreate()) || (!current.isNewRecord() && current.canWrite()))

    canCreateIncident = current.update();

else

    canCreateIncident = true;

if (canCreateIncident) {

    var inc = new GlideRecord("incident");

    inc.initialize();

    inc.caller_id = current.opened_for;

    inc.short_description = current.short_description;

    if (GlidePluginManager.isActive("sn_itsm_gen_ai") && current.chat_summary && (current.chat_summary.toString()).length < 4000) {

        inc.description = current.chat_summary;

    }

    inc.origin_table = "interaction";

    inc.origin_id = current.sys_id;

    if (gs.getProperty("com.snc.incident.create_from_interaction.save") === 'true') {

        inc.work_notes = gs.getMessage('Incident created from Interaction {0}', current.number);

        var incSysId = inc.insert();

        if (incSysId) {

            var interactionRelatedGR = new GlideRecord("interaction_related_record");

            interactionRelatedGR.initialize();

            interactionRelatedGR.interaction = current.sys_id;

            interactionRelatedGR.document_table = 'incident';

            interactionRelatedGR.document_id = incSysId;

            interactionRelatedGR.insert();

        }

    }

    action.openGlideRecord(inc);

    new InteractionRelationshipUtil().copyAttachments(current, inc);

    var flowInputs = {};

flowInputs['current'] = current;

flowInputs['interaction'] = current.getTableName();

var result = sn_fd.Flow.startAsync('from intraction to incident', flowInputs);

} 

when that triggers  i want to update the incident record with work notes and vice versa.