Create an Idea from a record producer

[Jennifer Red]

I've been asked to add more questions to the Idea Portal. Since it's not advised to modify OOB behavior, I thought it might be best to use a record producer in place of the original Idea Portal. I have the record producer part built out and it functions like any other. BUT when it tries to create an Idea on the Idea table, it gives an error "Please enter close notes before you close the idea." in the service portal. This keeps the Idea from ever being created. If I go into the script of the RP and put close_notes it will create the Idea, but it goes to the Completed state pretty quickly. Any ideas on what would cause this to happen? I've looked at business rules, ui actions, flows, etc. I don't see anything that would force an Idea to a Completed state after creation.

[Jennifer Red]

Also, the Idea created from a record producer isn't showing in the Idea Portal for others to vote on.

[Jennifer Red · Accepted solution]

ServiceNow support advised me that the "category" field was mapped to "active" and that was causing the issue. Once that mapping was removed, the issue was resolved.