Create Case from a Service Catalog Requested Item

[pappgergely0]

Hi,

I would create a Flow where trigger is 'Service Catalog'.
Action is 'Create Case' (Customer Service spoke).

How to set the 'Requested for' of the Requested Item to be the 'Contact' of the Case?

This below does not work:

Thank you.

[TramaineM · Accepted solution]

Hello,

Are you getting an error message when testing this? 

Another option is to create a Record Producer instead to create the case and then if there are additional actions needed, create a flow based on the case being created/updated.

[pappgergely0]

Contact field of a Case cannot be a user of a class not being Contact.
Probably some script somewhere disallows that.

[TramaineM]

Yes, the Requested for field on the item may not have a class set so it's bringing in everyone on the sys_user table while the Contact field is going to be set to 'Class = Contact'.

If you don't use the OOB requested for field and instead use a reference variable pointing to the contact table, I wonder if it would work.