Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Create Case Ticket Via Email for Customer Service Module

John Vo1
Tera Guru

‎03-05-2019 01:19 PM

Can someone help me with this.  I created an inbound for users in the customer service module to email in and it will create a case ticket.  But it's not working.

find_real_file.png

Email was received but it never created case ticket.  I see the target is blank and it should show case.

find_real_file.png

Preview file
51 KB
Preview file
109 KB
0 Helpfuls
  • 3,745 Views
6 REPLIES 6

John Vo1
Tera Guru
In response to The SN Nerd

‎03-07-2019 05:12 AM

Case ticket still coming in blank even after the update.

find_real_file.png

Preview file
111 KB
0 Helpfuls

The SN Nerd
Giga Sage
Giga Sage
In response to John Vo1

‎03-21-2019 01:49 AM

Are you sure that the record is being created from that Inbound Action?

Check the email logs in the email record (Received Inbox) to see which rule was executed.


ServiceNow Nerd
ServiceNow Developer MVP 2020-2022
ServiceNow Community MVP 2019-2022
0 Helpfuls