Create Case Ticket Via Email for Customer Service Module

John Vo1
Tera Guru

‎03-05-2019 01:19 PM

Can someone help me with this.  I created an inbound for users in the customer service module to email in and it will create a case ticket.  But it's not working.

find_real_file.png

Email was received but it never created case ticket.  I see the target is blank and it should show case.

find_real_file.png

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John Vo1
Tera Guru
In response to paulmorris

‎03-07-2019 05:12 AM

Case ticket still coming in blank even after the update.

find_real_file.png

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paulmorris
Giga Sage
In response to John Vo1

‎03-21-2019 01:49 AM

Are you sure that the record is being created from that Inbound Action?

Check the email logs in the email record (Received Inbox) to see which rule was executed.

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