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Create change request from interaction

_William_Knight
Kilo Guru

I have a tricky one and I will appreciate all the help I can get 

 

When I go to workspace > service operation workspace > interaction. after creating the interaction, I did like to convert this interaction to a change request.

_William_Knight_0-1694403771623.png

 

 

But when I click on the create change request button. Instead I get a thebelow 

_William_Knight_1-1694403947615.png

 

I just want to be able to click on the create change and for a change reques to be create based on the interation cpying everything over

 

Has anyone done this, if so can I get help please

 

Thank you all very much 

 

1 REPLY 1

Peter Bodelier
Giga Sage

Hi @_William_Knight,

 

I haven't done it for change, but did for incidents.
Easiest way is to just copy the code from Create Case UI action, and change the target table to change request. 


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