Create change request from interaction
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09-10-2023 08:47 PM
I have a tricky one and I will appreciate all the help I can get
When I go to workspace > service operation workspace > interaction. after creating the interaction, I did like to convert this interaction to a change request.
But when I click on the create change request button. Instead I get a thebelow
I just want to be able to click on the create change and for a change reques to be create based on the interation cpying everything over
Has anyone done this, if so can I get help please
Thank you all very much
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09-11-2023 02:25 AM
Hi @_William_Knight,
I haven't done it for change, but did for incidents.
Easiest way is to just copy the code from Create Case UI action, and change the target table to change request.
