create change UI action using interceptor

[kunal16]

Hi All,

I have a requirement to create a change from an existing Incident. Below is the current setup:

1. On Incident form, I have a context menu UI Action 'Create Change'

2. Once the user selects the UI action Create Change, the user should be redirected to the change interceptors having options to select Normal or Comprehensive change type

3. Once the user selects one of the options, the user should be redirected to Change record with values of these fields copied from Incident - Short Description, Description, Assignment group

How the above mentioned can be achieved? Any help will be appreciated.

Thanks in advance!!

[Laxmikanth]

Hi Kunal,

Please check this thread. Linking Incidents to Changes

PS: Please Hit Like or Helpful if it answers your query

[kyren_cooper]

The linked arctile has nothing in common with what OP is attempting.

I'm also trying to create this - @kunal, have you had any luck?

Thanks

[Community Alums]

I am having the similar requirement, but could not use setRedirectURL for the interceptors, have you figured out this problem?

[Shweta KHAJAPUR]

Hi,

To redirect to interceptors use below url,

var url='wizard_view.do?sysparm_wizardAction=sysverb_new&&sysparm_stack=change_request_list.do&&sysparm_parent=8db4a378c611227401b96457a060e0f4';

action.setRedirectURL(url);