Create Copy button on RITM form.

[Mukul Sharma]

Hi,

I need to create one "Copy" button on request item table (sc_req_item).

Please help me how can I achieve this.

Regards,

Mukul

[Maik Skoddow]

Hi

unfortunately it is not really clear what your issue is.

Please provide more details and especially screenshots, so we can better understand your situation and help you accordingly.

Kind regards
Maik

[Mukul Sharma]

Dear Maik,

I want to create one "Copy" button on Request Item form (sc_req_item table).

As shown in attached screenshots there are Update and Delete button in the same manner I would like to create one "Copy" button there. When user click on this button then new RITM will be created by copying all the form data and variables i.e. all form data will be copied in new request item form.

Please help me in this.

Regards,

Mukul 

[Maik Skoddow]

Hi @Mukul Sharma 

there is no simple solution for that, however, I have taken the opportunity to finally write an article on this topic: https://community.servicenow.com/community?id=community_article&sys_id=0d3271cadb1a0550e2adc22305961...

Kind regards
Maik

[Mukul Sharma]

Hi Maik,

Thanks for your quick help. But unfortunately solution won't work for me. When I am clicking "Clone" Ui action on RITM form it is redirecting me to previous ServiceNow page.

For Example if first I opened Service Request page and then I open RITM from there. Now when I click the "Clone" button and redirect me to "Service Request" page.

I have performed below steps :-

1. I have create on multi row variable set "Common Initialization" and enter one reference type variable which refer to User table. 

and created one "Catalog Client Script" inside this variable set as mentioned by you.

2. I have created one UI Action name as "Clone" as per instruction.

Regards,

Mukul