Hi All, In my PDI, I have created in the sn_customerservice_case table the field "Return email". This field populates the "To" Recipient in an Email Client Template: My issue comes when I try to compose an email from the agent Workspace. If the "ret...
I’m seeing in other Community postings that you can control what shows up in the Service Portal "Popular Items" by cloning the SC Popular Items widget and adding script like I’ve done in the below screenshot. This is not getting me the desired resul...
Hi, Aside from the admin role, what other role can be added to a User to be able to create/update inbound actions? Thank you.
Hello expert. Need help on 'before query' business rules. Stuck for days now I have a requirement where if Logged on user is one of the user in the List below, the user can see the record. See attached image. Problem: when user logged in, the user s...
Community, Currently having difficulties with pushing results from a grquery into an empty array properly. var result = []; var glideRecord = new GlideRecord (table); glideRecord.addQuery('parameter', 'string'); glideRecord.query(); while(glideRec...
Hi All, As per my understanding, "Table Cleaner" schedule with Job ID "BulkTableCleaner" present in schedule table will execute every one hour automatically and clear the entries based on the conditions written in Auto flush table. In Scheduled job, ...
I have a custom table with incident number on it, requirement is to display below fields in the info message once the incident number is changed : Incident Details incident number,short description priority Assigned group Assigned to Associated Prob...
I want to apply validations to email . AS i Can see field type=email in sys_glide_object table but not able to selct from reference in table when creating field 'Email Address'.
Hi, Im trying to find a way to work around and create a title to my survey's question. I created a string and then I imported the xml file, edit it and remove the string data type and I suppose to get an empty string, but instead it asks me to put ra...
how can i get form design selected field list in incident page using rest api like instance-name.service-now.com/api/now
Hi ServiceNow community, Im struggling with what would look like a simple problem to solve. I'm creating a record with UTF-8 character included (example the curly quote ’). The record gets created fine but I'm unable to query it anymore. Example: cu...
Hi, has anyone experienced this instance scan failure? and there are no checks done. Let me know if someone has experienced this and what is the solution.
Hi, I have tried to delete the version of BR by selecting the version and on clicking the delete option in the drop down menu but it is not deleting . Kindly help with it. Thanks, Prakash Yadav.
I have seen alot of articles about sending files via SFTP. I had high hopes for using the J2SSH library on my mid server, but I think that library is pretty outdated as it doesn't support the key exchange algorithm that the sFTP server requires. See ...
Hey everyone very good morning I want to set the multiple choice variable value to true at the onchange catalog client script. I have written script but it's not working please help
