How to delete system logs
Even though I am sys admin, I am not able to delete entries from system logs . I want to clean up the system logs from my instance but delete option is grayed out Can someone please help ?
Forum Posts
fields are not displayed in History
on asset form when a record is open and navigate to the header of form and go for history - calendar option we cannot see all fields (changes in history) ex: when assigned to changes i cannot see in the history-calendar page instead i can see cost ce...
Extract data from ServiceNow to a .CSV file and put the file on a file server?
Hi,What's the best way to extract data from ServiceNow to a .CSV file and put the file on a file server at the customer location.Will export sets do the job?Best regards,
Can we create a staging table in Restful API integration? if so can some one explain me the process.
Can we create a staging table in Restful API integration? if so can some one explain me the process.
Resolved! How to build ACLs for variables in service catalog?
Hi ServiceNow Community DevelopersI am trying to build an access control for variables in the requested item (sc_req_item) table. When I try this out I can see the oob fields but for variables all I see is 'variables' I cannot see the actual variable...
Resolved! Hide widgets dependent on 'onchange' value or custom button
I have googled my way and searched through the community but I cannot work out how to do the following. I have 4 set lists that are 4 widgets (editable table) on a gig form. I want to have those 4 widgets hidden and only show up when the number of s...
Resolved! Loading XML data from REST API into ServiceNow custom table
I created a new table in ServiceNow, let's call MyTable. I also have a restful API which I created on another website that returns data in XML format. I need to load the data from this API into MyTable.
Resolved! Async Business Rule not working with Condition
Hi Team, A weird one today that I ca't figure out, hoping someone can help me with this. My requirements is to copy the attachments from the originating HR Case to the Approval record - this works fine with the below and all attachments are copied t...
Resolved! How to invoke UI Action using background or fix script.
Hi Community, I have around 500 KB articles which are currently in draft state. There is a button at the top "Submit for review" when clicked it changes the state of knowledge article to publish. How can i invoke this button "Submit for review" for ...
An ATF Admin User is unable to add Test steps in an existing Test record. The form does not open up and hence user is unable to add Test steps. Also, there is no option to submit it.
1. In DEVK, impersonate an ATF Admin User. 2. In the Left Navigation, write TESTS and open the list. 3. Open any Record (‘Resolve INC_Resolve’) . 4. Click on ‘Add Test Step’ UI Action below. 5. Select any option and then click on NEXT. 6. The page t...
Metric to get first assignment group for an Incident
Hello Experts,I am looking for a report which can tell me the first assignment group the IM was assigned to. I am fairly new to service now scripting, and need some help in building a metric.
ServiceNow email client integration with Outlook
I'm hoping that someone might have come across a similar request to the one that I have gotten recently. The first request was to be able to stop working out of a shared email inbox in Outlook that is currently redirecting all mail to our SN instance...
Resolved! How to get plugin "com.glide.cs.chatbot" ( Virtual agent ) installed on Personal instances
Hello, I am trying to see if plugin Virtual agent is avaialbe for installation in persona instances but that does not seem to be the case. Now my question is how to get plugin "com.glide.cs.chatbot" ( Virtual agent ) installed on Personal Developer i...
Resolved! Workflow rollback cancelling workflow
Hi All, We are in the process of implementing the standard change functionality into our Servicenow instance. I have created a workflow for the template process: We have a rollback function in place so if the approvals reject it should rollback to t...
how to edit the Customer Service Portal
Dear All, How to edit the Customer service portal, I want to changes the labels for below image for "create case". I already did for csm_index portal but its changing only in csm but how to change in customer_service/home.do portal? Pls help. Tha...
