Hello, I am having an issue where a notification email is only being sent to the group email and not the members even after the 'Include members' field was checked on the group record. The event is firing correctly and email is being sent but I need ...
Hello , as many of you know that we can only assign one knowledge base in service portal , how to include another knowledge base too ? My issue with this is, If i have knowledge base A and in the portal search if i search for some thing which is in ...
The following client script on a service form, which is active, Global, not Inherited, of type OnChange, Table = correct table, and Field Name = correct field name and the form field currently has the following value "20%" shows the following in th...
Hello all,We have a catalog item that does not have a Description field when a user is completing the request so when the email notification 'Request Opened on your Behalf" is triggered, the description in the email body is blank. The same goes for w...
Hello all, I need coding help. How would I select only users that are active and confirm there is only one user with that name? Below is what I have so far: var gr = GlideRecord('sys_user'); gr.addQuery('name', fullName); gr.query(); if(gr.next()) {...
We need to add a widget/report/something to a homepage that displays the current date. Thus far, I have found nothing that will work; everything that I've seen references pop ups or fields in a form. Background: We have a homepage that is downloaded ...
Hi, I would like to send the approval request from "Approval User" workflow activity to an external user who is not present in the sys_user table using the user's email id. We have the email id of the approver user in an variable . We tried to pu...
Hello Team, I have created a private script include in Application Administration enabled Scoped Application. When I change accessible from field on script include from package_private (This application scope only ) to Public (All Application scopes)...
Dear all, I just discover Team Development application in Servicenow which is used to share code version between developpers working on different dev instance. Then work is sync to a central repository parent dev instance . My question in which I ma ...
Hi All, We are using a Multi variable set in a Record producer. I want to set the values in a multi row Variable set cell through client script dynamically based on the selection of another field in the same Variable set set. Looks like g_form....
I need to call API, which i am calling from Script include and this script include should be called on click of a button on an UI page. I am sure I am missing something to achieve this. I tried to put code in client script of Ui page, still not worki...
I am trying to migrate a suite of Automated Test Framework tests from Kingston to Madrid. The existing suite of ATF tests consists of 6 suites, 30 tests and 100s of test steps. Every time I create the update set and export the XML (from Kingston) an...
Hi all, I'm working on a customer service portal, and in the portal I need to allow non-roled users to see a widget called "My company's incidents", and then for them to be able to see all the records on the incident table that have the "company" fie...
Hi all, I've got a single user record "Walkup User" that I need to grant access to view and add "Additional Comments" to any record on the incident table regardless of who opened the ticket. The use case is that I've built a service portal that is m...
Hi all, I am creating a before query Business Rule that restricts record access based on if the current user has a matching role that the current assignment group also has. I have a strictly basic understanding of scripting so I have started by creat...