We have a requirement where we need to restart (after task 1 is completed) the workflow based on a change in the field value of a request form. Scenario is, there is a field 'hire date' on a HR request form which the user fills in before submitting. ...
Hello, Can we create a button on the Catalog item view on both native & Service Portal view on clicking that should redirect to knowledge article ?
I wish to add/ remove some variables from the RITM page which is displayed after one creates a Req >> RITM. Sometimes, some fields are not required to be displayed whatever user has entered. Please see attached snippet.
Hi all,Is there a way to find out if an approval is either created from workflow.My task is that if an approval is created from workflow, i need to prevent it from creating.If the approval is created manually then i can allow it.For Ex: An approval i...
Anyone know of a way to use RESTV2Request via a Mid and have the call ignore SSL issues on the endpoint? E.g. how curl does it is with a `-k` option. The integration in question is with infoblox. It seems their API doesnt do ssl.... Every helper li...
hello all, I've given a select number of people the ability to see the Approve/Reject buttons on an approval record, even if they are not the actual Approver. I noticed when I impersonate one of these 'privileged' users, the comments field will show ...
I want to update a fields on Incident form, when a task_SLA breaches. There's a workflow associated with the SLA. When SLA is breached, I want the workflow to (1) reset (update) a field ('State') on Incident form to ''Active' and (2) update the work ...
Good afternoon. Wondering if anyone can advise on this please. We have a number of email addresses into our ServiceDesk, and a module set up to show all emails incoming to these addresses regardless of whether they are To, CC or BCC. No problem so f...
Hi all, I just need someone to check my understanding of update sets vs scoped applications. After reading this article (When to use update sets) I've started thinking that a scoped application should be the preferred way to develop customisations in...
Below are some of the highlights of our Environment1) We have 2 IDPs for multi-provider SSO.2) One is for external users and another one is to handle internal users.3) We don't have glide.entry.first.page.script enabled ( We don't want to enable this...
I want the user to have access to complete environment but ONLY read-only access. The ACL I have created is: The user that has been assigned the role is still able to edit a few fields in the table even though he has been assigned only ...
Guys,Need some help on creation of HTTP data source. This is my first time working with anything of this kind,and I am clueless I am given with a URL and when ever I try to load the data it is giving me this errorcom.glide.db.impex.datasource.DataSou...
I need to get at relationship data that requires a join of two or more tables. How can I do that in the REST API?Here is the GET of a single table that works. I want to find a way to retrieve the XML payload from the link provided in the support_grou...
Hi, Is it possible to update records in sys_attachments from a scoped application? I have been trying to use the script in the article at https://community.servicenow.com/community?id=community_question&sys_id=898607c4db666b40d6a102d5ca961952 There s...
We have a situation where multiple developers have to work in the same sub production instance, in different update sets. Sometimes in scoped applications (same table as well, modifying the table schema) and at other times in the same instance on rou...