Hello Team,We are using Walkup experience application where agents need to manually download calendar invites from the system, so we are looking to integrate the Outlook with walkup application to create the appointments directly on agents outlook. P...
Hi Everyone, I have requirement to populate reference field using UI action. Ui Action:var mName = g_form.getValue('instruct_model_name');var mUrl = g_form.getValue('instruct_model_url');var nDesc = g_form.getValue('model_description');var ex_id = g_...
Hello, i have a problem. I need to create a business rule, that create the userId, with the first letter of name + last name. My script is working, but this create me to records and generate an error. I don't know, how eliminate this error.
I have created a rich text variable on a catalog item as shown below: It is reflecting on RITM as well. I should not populate this on RITM. Kindly guide me.
Hi folks, Why do we need to use update() in the business rule in scope app? I just want to understand why it does not work when I don't use update() in scope app.I created simple BR on before and it does not work without update(). Once I added update...
1. What is the significance of 'Primary' field on the Company form?2. The doc here says "Designate only one company in your system as the primary company." - What happens when multiple companies are marked as 'Primary'?
Greetings, everyone. I'm trying to script the condition for a scheduled job that's supposed to take place on the last Friday of every month, and I'm stuck. Does anyone have any idea how I can achieve this? Any help would be greatly appreciated!
Going through skipped items after an upgrade, and have several I cannot resolve conflicts on and I am not sure what I should be looking for. Steps to reproduce:1. Click on upgrade item to resolve conflicts. Error: "Unable to find root for XML payload...
Hi Team, Requirement : Users should be able to search with email or employee number in a reference variable but the fields must not be displayed in the drop down. Only the display value should be displayed in drop down. Thanks Manasa
Hello everyone, I have an MRVS and in it there is a selectbox variable, I would like to set the value according to a variable that is outside the variable set, Exampleif ( g_form.getValue('variable_out_of_mrvs') == 1 ) {g_form.setValue('variable_sele...
As an internal user that has created a case or is on the watch list for a case. i will receive notifications when my case is awaiting info and resolved. How to do it can anyone do needful
Hi all,I am creating a catalog item in which there is a list collector variable, which is referencing from business application table of CI. Requirement is: When a user selects any CI in this list collector variable that should be populated on to the...
We are implementing a functionality to set the kb state as "Retired" for the articles which "valid to" date is passed.we faced an issue that after setting the retired state to valid to passed article, the related version also getting retired.this sho...
Dear Experts, I need to be able to save this form without filling in mandatory fields. Before filling out the Mandatory field in SCTASK, the technician needs to put their name and pending ticket number. But currently, it is not possible to do. Ple...
Hello, I need to calculate the time duration between two fields using ATF server side script test step. How can I do that please help me on that. I am using the below code to calculate. TimeDiff(); function getTimeDiff(){ var startDate = cur...
