Hello All, I am new to ServiceNow and I am having trouble finding the system configuration which is updating certain fields on cmdb_ci table. Eg. I have a CI whose status is changed from "install" to "retired". When checked in the history of the re...
When an employee is terminated/inactive, I would like to be able to identify any reports they own. It would be beneficial if shared reports could be identified. Is there a way to do that ? any help about in which direction to head ?
Hi Community, I have the following requirement from the business and I am unsure whether this can be done and how easy/complicated it is to do. When opening any project_status record in Planning Console view, we have the RIDAC related widgets (Risks...
Hi everyone! I just created a Personal Developer Instance and after configuring the app , how do I create a user in my instance and login as it? I have tried copy and pasting my instance link but it keeps bringing back to the App Engine site. Also, w...
Hi, I am currently reverting some customisations back to OOTB, however I came across on a few occasions on dictionary entries which are OOTB, but in the Versions related list there are displayed only the versions related to an update set; I am not ab...
I have 10 incidents where i need to change the state of all the incidents from open to close.i do not have any condition/filter to put in the Glide record to get all these 10 records hence i want to create one array where i will mentioned all the 10 ...
Hi everyone,Is there any way to exclusively show Work Notes and Additional Comment in the Activity Stream Pane of the Agent Workspace and not in the Form Pane?When trying to hide those fields from the Form Pane via UI Policy, the fields disappear fro...
my team has a version of nowmobile app. When we work in studio we have been picking ITSM Mobile as our application scope. We are now trying to use the mobile app builder but ITSM Mobile is not one of the options when setting it up. Should we be using...
Hi I have created a table , 'u_category_sub' . Under incident table I have created on choice field . I want a value of this new choice field from my table 'u_category_sub'. when I do Configure Dictionary ---> advance View on that field. I am not a...
I want to display AddInfoMessage in JSON format is it possible?I am getting alert in string format.
I have an inbound action script that is supposed to create a record. I can see the email received in the instance but the record is not being created. In the email logs it says "record not created or updated using current". To investigate this I have...
Hello Team, Can any one suggest How Can I integrate FireMon app with ServiceNow?
Hello, I would like to add some kind of icon next to the question/label of a variable in a catalog item. I saw addDecoration is the method for this, however I have a doubt it is working in catalog items. So my question is: can we use addDecoration in...
I am having issues with a knowledge workflow. The approval is getting auto cancelled and I need to find out why. Is it possible to view a workflow in progress similar to ability available in a requested item? Would anyone know what would cause a kn...
