I have integrated 2 servicenow instances using REST Api POST Method. When I'm creating a incident in Instance1(Source), the same incident is also getting created in Instance2(Endpoint). But when I'm updating the same incident in Instance1(Source), in...
I configured a notification to send an email with the field "from" populated with a different address, when the email is sent the notification arrives with the name of the SMTP server, how can I change that display value without modify the "Email use...
Hi Team, Can we render in UI Builder via iframe the /$knowledge.do i tried but doesn't seem to work. But when i try to render other links like some incident records it does render it. Is this some limitation for UIB? Thanks, Tads
Hi Everyone, In addition to the OOTB transfer case options (Transfer case with existing number and Transfer to a new case number) I want to add two new fields "Transfer Reason" and "Department" in yellow highlighted area refer below screenshot, And I...
Hello! For some reason, I have a widget that is not showing up on the page designer, or the actual page when I visit. However, I do see the widget in the page editor. Any ideas what is causing this?
Hi everyone, When a user makes a change in a ticket on my ServiceNow instance, and the caller of that ticket is "Guest", the work notes created automatically are registered as if the "Guest" user performed those changes: Can you help me understan...
Hi there, I'm new to the SNOW API and I am trying to figure out how to implement an outbound REST call. Here is a breakdown of what I am trying to accomplish: Upon submitting a specific request item type, two separate API calls to two different API ...
Hi All, I built flow designer on alm_asset table , It is working fine. Same logic is not working on alm_hardware table . I mentioned class is anything on condition . still it is not working. https://community.servicenow.com/community?id=community_...
I have a catalog item that has two drop downs and a single text input field. I'm trying to create a client script that will update a label located below the three options listed above that updates as the user selects options. I'm a little stuck on ho...
How to access variables defined in client script of ui page in processing script ?I have defined a new variable in client script:var name = 'test'; Now i want to use this 'name' in my processing script.How can i access this ? In processing script i ...
Hi together, When using the multiInsert of REST Import Set API, what is the size limit in regards of the PayLoad that can be sent? I know there is a System Property glide.rest.max_content_length, which is defaulted to 10mb and can be set up to 25mb. ...
I have a catalog item "ABC", Which have a field called "System" with drop down values 'x', 'y', 'z'. If I select "System" value as 'x' then the RITM assignment group should be 'x_group' If I select "System" value as 'y' then the RITM assignment group...
Hello Today, we are using inbound action to put emails in tickets. I would like to parse the subject of certains emails and put a certain string into a field. I receive emails from specific email addresses with this reference in the subject SMIT-xxxx...
We have some custom client scripts, that populate date fields by coping the values from fields on a referenced record, that are no longer populating the fields in the correct date format since upgrading to San Diego. The scripts were created 10 years...
I got a requirement to create client script both onload and on change. If language is 'Chinese' && Knowledge base is 'Knowledge' the Ownership group should auto populate. I tried to write the onload script (need a new record due to we use dynamic ...
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