Create custom Knowledge Bases and best practices

[Servicenow lear]

Hello All,

we are in our prelim ServiceNow setup where in we are restructuring our Knowledge bases.

We do not want the OOB Knowledge Bases and want to create our own knowledge bases and have Security , ITSM , network as category under it .

What setting to configure to map Security category for Knowledge on SIR tickets and how to show the other knowledge bases on Service Portal ? 

Not able to see other bases and categories on portal.

[Dr Atul G- LNG]

Hi @Servicenow lear 

You need add the base in portal

[Servicenow lear]

Hi, that half answers my second part of my question,  do you have any insights on first part ?olso how to display categories under the new knowledge bases ?

which is how to map my Security category to SIR tickets ? so when i create a knowledge article from SIR ticket it gets created in that category ? 

[Dr Atul G- LNG]

Hi @Servicenow lear 

You can create new base and categories under that , no harm on that but make sure it should not increase the technical debt. Once you add the KB on portal, the associated categories will be displayed on portal.

https://youtu.be/hn7p8BpI_v4

[Servicenow lear]

thanks , do you have insight on this part : 

which is how to map my Security category to SIR tickets ? so when i create a knowledge article from SIR ticket it gets created in that category ?