Create custom Knowledge Bases and best practices

Servicenow lear
Tera Contributor

‎04-02-2024 06:15 AM

Hello All,

 

we are in our prelim ServiceNow setup where in we are restructuring our Knowledge bases.

We do not want the OOB Knowledge Bases and want to create our own knowledge bases and have Security , ITSM , network as category under it .

What setting to configure to map Security category for Knowledge on SIR tickets and how to show the other knowledge bases on Service Portal ? 

 

Servicenowlear_0-1712063660688.png

Servicenowlear_1-1712063687684.png

Not able to see other bases and categories on portal.

 

0 Helpfuls
  • 447 Views
5 REPLIES 5

Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Servicenow lear

‎04-02-2024 07:57 AM

Hi @Servicenow lear 

 

You cant map the SIR category directly, but you can create same categories in Knowledge base.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls