Create Demand From the Record Producer/Service Catalog

[thisisauniqueus]

Hi,

I am facing an issue where i am trying to create a demand using the service catalog. For that i have created a record producer which makes an entry in the task table with sys_class_name='dmn_demand' but the issue is Number generated for that demand starts with TASK000 where as if i use the New button on the demand list it generated the number as DMND Please see the screenshot below

How can i create a demand from service catalog so that the number, that is generated   starts fromDMND.

Best Regards

[Chuck Tomasi]

Hi John,

There are a few things to check:

• Is there anything related to the number field in the record producer's script field?
• Do you have any dictionary overrides for dmn_demand on the number field?

http://wiki.servicenow.com/index.php?title=Dictionary_Overrides

http://wiki.servicenow.com/index.php?title=Record_Producer

[thisisauniqueus]

Hi Chuck Thank you for your time.

I have checked there is no dictionary override of number field for demand table please see the below screenshot

also in the script field of the record producer i have only one line that is

Please let me know if i am missing something very trivial here

Regards

[Chuck Tomasi]

Interesting, The script shouldn't need to set the sys_class_name if the record producer is already set to create records on the table. Try commenting that line out.

[thisisauniqueus]

the RP is set to create a task table record not the demand table record. Please refer to the screenshot below

Regards