create Drop down menu with child cases in the ALL Records Section

ServiceNow Use6
Tera Guru

Friday

Hi,

I have a requirement, kindly advise if it is feasible and possible to create Drop down menu with child cases in the ALL Records Section in SNOW. I created it using Core UI but they want it for CSM. Kindly help.
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Regards

Suman P.

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ServiceNow Use6
Tera Guru
In response to Ankur Bawiskar

Friday

In Core UI, I have to go to a customer case records and right click on column header, list control, scroll down and check hierarchical list. Save it. Then open any record, form header form layout, move the customer Case -> Parent to the top of the slush bucket, save. Now you can see the children below parent in a drop down.

Regards

Suman P.

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