create Drop down menu with child cases in the ALL Records Section

[ServiceNow Use6]

Hi,

I have a requirement, kindly advise if it is feasible and possible to create Drop down menu with child cases in the ALL Records Section in SNOW. I created it using Core UI but they want it for CSM. Kindly help.

Regards

Suman P.

[ServiceNow Use6]

In Core UI, I have to go to a customer case records and right click on column header, list control, scroll down and check hierarchical list. Save it. Then open any record, form header form layout, move the customer Case -> Parent to the top of the slush bucket, save. Now you can see the children below parent in a drop down.

Regards

Suman P.

[Mark Manders]

https://www.servicenow.com/community/next-experience-articles/workspace-lists-in-ui-builder-your-faq...

[ServiceNow Use6]

Hi @Mark Manders,

Thank you. I have created a new UI Builder variant with Record List.

When I click on Nest By, it is going to binding page pop up like below

Just like the image you posted, i don't know how to get the list of field names. Kindly help.

Regards

Suman P.