Create HR case from external users
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‎12-12-2024 10:25 PM
Hi all,
I need help from the community , if anyone has done the customization for creation inbound action to create HR case from external users-sender will not be available in ServiceNow, in that case how can we set the opened for or subject person in hr. case that is where i am stuck as this user email will not be available in SNOW hr. profile or in user table .
Please help me with any script or idea to move forward.
Thanks in advance
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‎12-12-2024 10:30 PM
Hi @svani
This is wrong use case, HR case is only for employees not for external user, an external user can use Alumni portal if he/she is ex employee of that company. Also it is not SNOW, its SN or ServiceNow.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎12-12-2024 10:34 PM
Hi @Dr Atul G- LNG ,
Understood the point , currently we do not have alumni portal now, and HR´s are managing everything in emails for external inquires so now they want to create case .
Thanks
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‎12-12-2024 11:02 PM
Hi @svani
I agree with @PrabhakarCh for HR case, HR profile is must and without that it will not work. You need build the same else no way to do.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎12-18-2024 11:42 PM
Hi @svani,
The other way is to have a service Account created and get the mails from personal mail IDs be sent. Then, using Automation engine, you can create a workflow that will fetch the data from Service Account and create an incident in NOW.
Best
Prabhakar (PC)