Mandatory description is becoming empty after mapping to the table

[Amol Pawar]

Hi Everyone!

I have created a record producer and there is only one field is mandatory which is description.

But sometimes users are able to submit that request without filling that, or maybe somehow after submitting the request, in the table, that description field becomes empty. I have mapped that field correctly, still this issue persists.

Let me know if you have any insights on this!

Thanks in advance,

Amol

[Runjay Patel]

Hi @Amol Pawar ,

It should not happen, as you have maid mandatory at attribute level. Do one more thing add one catalog ui policy to make field mandatory instead of making them at attribute level.

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[Anand Kumar P]

Hi @Amol Pawar ,

It should be Mandatory because always mandatory at variable take precedence so no non mandatory from ui policy or client scripts will impact.

Description field empty check any client scripts in in target custom table is configured which is clearing value.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0787280

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Thanks,
Anand

[yuvarajkate]

Hey Amol, try making an Catalog UI policy for it. Also if you think the problem is arising due to mapping, i would suggest you map the two fields via scripting, see if that works.