create HR task through HR template

[abirakundu23]

Hi All,

We have created HR task through HR template under HR case. Our requirement is to add some information to the HR task description. I have added but it is not working.

An Initiate Transfer case has been opened for  ${opened_for} // HR case opened for.

This is the request of Case Number: ${number} //HR case number

For any further details go to  Link : Tool Link // Added URL 

can we take data dynamically in that way or any other way ?

[Mohith Devatte]

Can you put one log in the first line of the script and check if it is going inside the script?

[abirakundu23]

Hi Mohith,

1st Log is not comming

gs.log("Reward manager for ITP");
current.rich_description = "Receive Information to Reward Manager Initial Transfer"+"\n"+"HR Case Number:"+current.parent.number+"/n"+ "For any further details go to GA Link :"+"<a href=https://app3.gadeloitte.com/IASTCPortal/home+GA Tool+</a>";
gs.log("Reward manager for ITP Employee");

[nagydanR]

You cannot use "gs.log" as you are probably in the HR scoped application.

Use "gs.info".

And then check if it's logging, here, in the "syslog_app_scope" table: 

https://MYINSTANCE.service-now.com/syslog_app_scope_list.do?sysparm_query=sys_created_onONLast%2015%...

Gimme some thumbs up, if this helped you! 🙂