Create Incident from Request does not show link

[Trish Mac]

Hello,

We have been successfully using Request Link from an Incident - the REQ layer shows the Inident link and the Incident shows the RITM on the Related Records tab in the Requested Items section.

We recently enabled the UI action to allow Create Incident from a RITM (this was already in our instance, we didn't create this UI Action) and this works, however there is no link in the Request and no link in the created Incident to identify the link.  We've had to manually add the RITM # to a worknote in the Incident and vice versa.  

Does anyone have a way to show the link between the Request and Incident when using Create Incident from the RITM?

Thanks,

Trish

[Sandeep Rajput · Accepted solution]

@Trish Mac Check the Parent field on the incident, ideally it should have the RITM reference on it. 

[Sandeep Rajput · Accepted solution]

@Trish Mac Check the Parent field on the incident, ideally it should have the RITM reference on it. 

[Trish Mac]

Hi Sandeep, I have already checked the Parent field and it doesn't have the RITM reference there.  If it did, I would have everything I need.  Thanks for your suggestion.

Trish

[Trish Mac]

Hi Sandeep, it turns out you are correct, however my Incident forms didn't have a Parent field, only a Parent Incident field on the Related Records tab.  I didn't know about the Parent field.  BalaG's post clarified what you meant.  So you also have an Accepted Solution.  Thank you for your input!

Trish

[Sandeep Rajput]

@Trish Mac My bad, I should have asked you to add parent field in the form layout. Thanks for marking my response an accepted solution.