Create Incident from requested item

[amaneet]

Hi Folks,

We have a requirement to create an incident from requested item. Our approach is to give a UI action on sc_req_item_table and then create an incident via a record producer.

We are facing a trouble to pass the parameters via url to client script. We will use this parameters in on load client script and then play around with that value.

Have gone through the following link, but nav.do is playing spoilsport.

https://www.servicenowguru.com/scripting/client-scripts-scripting/parse-url-parameters-client-script...

Any ideas please?

[Deepak Ingale1]

3 Ways to Populate Values in ServiceNow via the URL

This is what I refer to whenever I require to pass information using parameters.

[amaneet]

I am using option 2 of that, but the null value is passed in parameter.

[Deepak Ingale1]

Hi Amaneet,

Could you please share code of your UI action and onLoad catalog client script?

[amaneet]

Hi Deepak,

here is the code:

UI action

current.update();

var url='com.glideapp.servicecatalog_cat_item_view.do?sysparm_id=ce3c5fbddb3f030055d7712ebf9619cc&ritm='+current.sys_id;

action.setRedirectURL(url);

Catalog client script

function onLoad() {

    //Type appropriate comment here, and begin script below

var IDval = getParmVal('ritm');

g_form.addInfoMessage(IDval);

g_form.setValue('short_description',IDval);

function getParmVal(name){

      var url = document.URL.parseQuery();

      if(url[name]){

              return decodeURI(url[name]);

      }

      else{

              return;

      }

}

}