Create incident task while creating incident

[karanpreet]

Hello,

I can successfully create an incident in ServiceNow by sending in a REST message to the incident table.

I need to also create an incident task for the incident being created, I know I can write a business rule to do this on the ServiceNow end but is there a way to create the task while creating the incident itself?

Any help is much appreciated!

Regards,

Karan

[Goran WitchDoc]

Perhaps you can take the use of a workflow to trigger and do the stuff for you?

//Göran

[K10]

Hi Karan,

If you are looking for a standard task. I would prefer to use execution plan. You may choose Parent table as incident and child table as Incident Task.

[karanpreet]

Hi Ketan,

I have tried creating an execution plan but I don't see the tasks being created in the incidents.

I'm very new to ServiceNow so I don't have much information on execution plans.

Could you expand on the answer so as to point me in the right direction.

Thanks!

Regards,

Karan

[sagarsharma]

Hi Karan,

To create incident task while creating an incident you can define a workflow with tasks in it which can be triggered on creation of incident also you can use below piece of code to execute you workflow

var w = new Workflow();

  wfSysId = w.getWorkflowFromName("Your_workflow_Name");

  w.startFlow(wfSysId, current, current.operation());

Regards,

Sagar Sharma

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