Getting error while raising p1 incident

[Anil58]

Hello All,

We are encountering the following error while raising a P1 incident:

Illegal access to outbound HTTP in CTI-Connector-ServiceNow. Use an async business rule to perform outbound HTTP requests.

Could you please check and advise on this issue?

[Community Alums]

Hi @Anil58 , use async Business rule instead.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0687840 

Check this thread: https://www.servicenow.com/community/developer-forum/illegal-access-to-outbound-http-in-scoped-appli...

[Anil58]

Hi Iftikhar,

on which business rule i want to add

[Community Alums]

You can use code search to look for the exact info message being displayed. Then filter the results to Business Rules, this will show you which rule is being triggered.

[GlideFather]

Hi @Anil58

check active business rules applied on incident table and check which of them are handling priority...