Create incident task while creating incident

karanpreet
Tera Guru

Hello,

I can successfully create an incident in ServiceNow by sending in a REST message to the incident table.

I need to also create an incident task for the incident being created, I know I can write a business rule to do this on the ServiceNow end but is there a way to create the task while creating the incident itself?

Any help is much appreciated!

Regards,

Karan

6 REPLIES 6

Don't forget that you can use normal conditions on the workflow to start it without doing some code.



//Göran


HI All.



The strange part is , at my current shop ITask is automatically creating while creating Incident.


we need to stop creating ITask automatically while creating Incident.



Please suggest me the steps.



Thank you in advance,



Aarav