Create Knowledge UI Action Not Working on Duplicate Page Variant in CSM Workspace

akshaybabar
Tera Contributor

‎12-05-2024 02:45 AM

Hi,

In ServiceNow CSM Workspace, the "Create Knowledge" UI action works perfectly on the Default Record Page. When I click the "Create Knowledge" button on the Case Details page, it opens a modal as expected.

However, when I duplicate the Default Record Page and click on "Create Knowledge" UI action does not work.

Does anyone know why this issue occurs and how to resolve it?

Thanks!

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Dibyaratnam
Tera Sage

‎12-08-2024 03:13 AM

you might have to create an Addon event mapping for this if it's not working. Can you clear cache, hard reload and check. check the related list. I think this is the Action Assignment working there on the picture you have shared.

https://YOURINSTANCE.service-now.com/nav_to.do?uri=sys_declarative_action_assignment.do?sys_id=410cd571a4c10210f877a35f34a93972%26sysparm_view=advanced

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