Create link to populate field on Service Request

Sandy7
Tera Expert

Hello,

I have a requirement to provide a link that will automatically populate a specific field (variable) on a specific service request. 

Does anyone have an example of this type of link they could share? So, the customer is looking for something like 

http://servicenow.com/servicerequest/groupname  (this is just a made up link, but they want a link like this to just copy and paste into a browser that will open up the service request and populate the specified field). 

Any help is appreciated!

 

Thanks

1 ACCEPTED SOLUTION

Mike_R
Kilo Patron
Kilo Patron
2 REPLIES 2

Mike_R
Kilo Patron
Kilo Patron

This is not possible OOTB, but there's a nice solution posted here:

 

https://snprotips.com/setting-catalog-item-variables-from-url

Sandy7
Tera Expert

Wow thank you! this was a perfect solution!!! I appreciate it.