create multiple RITM

[Sneha39]

How can i create multple ritm ( simple way) from workflow .

[Vishal Khandve]

Hi Sneha,

From workflow run script activity you can create mulitple RITM like parent-child RITM.

I tried to create second RITM from first RITMs Worflow.

run script code:

var secure_area = 'd901fec4dbee4cd4f6e1dd30cf9619c3'; //sys_id for the 2nd catalog item(RITM)

//create a new item in the request
var reqHelper = new GlideappCalculationHelper();
reqHelper.addItemToExistingRequest(current.request, secure_area, 1); // 1 is the qty
reqHelper.rebalanceRequest(current.request);

//find the item and update itsvariables
var grReqItem = new GlideRecord('sc_req_item');
grReqItem.addQuery('request', current.request);
grReqItem.addQuery('cat_item',secure_area);
grReqItem.addQuery('parent','');
grReqItem.query();
if(grReqItem.next()) {

grReqItem.variables.company = 'Test';
grReqItem.variables.mobile = '12345';
grReqItem.parent = current.sys_id;
grReqItem.update();

}

Thanks,

Vishal Khandve

[Sneha39]

Hi,

I want to create two RITM from one catalog item only ( through workflow) and i want to set different location ( for RITM1 = ISM, FOR RITM2 = KRT)

how can i achieve this. 

[Vishal Khandve]

try this one sneha. Set location variable to ISM from 1st catalog item and in the script set location to other.

var secure_area = 'd901fec4dbee4cd4f6e1dd30cf9619c3'; //sys_id for the same catalog item

//create a new item in the request
var reqHelper = new GlideappCalculationHelper();
reqHelper.addItemToExistingRequest(current.request, secure_area, 1); // 1 is the qty
reqHelper.rebalanceRequest(current.request);

//find the item and update itsvariables
var grReqItem = new GlideRecord('sc_req_item');
grReqItem.addQuery('request', current.request);
grReqItem.addQuery('cat_item',secure_area);
grReqItem.addQuery('parent','');
grReqItem.query();
if(grReqItem.next()) {

grReqItem.variables.location= 'KRT';
grReqItem.parent = current.sys_id;
grReqItem.update();

}

Thanks,

Vishal Khandve

[Priyanka136]

Hi Sneha,

Try to replicate your code with below link code:-

https://community.servicenow.com/community?id=community_question&sys_id=975ca9ecdb083308190dfb243996...

https://community.servicenow.com/community?id=community_question&sys_id=a2721fb3db2d0010d58ea345ca96...

Thanks,

Priyanka