Hello,
I'm working on a development that is basically a button on the Changes List for the user to cancel multiple records, on click should open a modal so the user can insert a comment. And when submitted the comments are posted in work notes and close notes.
So this gives the user the ability to cancel multiple records at once.
However the modal opens but nothing really happens.
The cancel button doesnt do anything
This is what i have so far
UI Action
function changeState() {
var ids = (g_list.getChecked() || '').toString();
if (!ids) {
gsftErrorMessage('Please select at least one Change Request.');
return;
}
var gm = new GlideModal('cancel_cr_modal');
gm.setTitle('Cancel selected Change Requests');
gm.setPreference('sys_ids', ids);
gm.setPreference('count', ids.split(',').length);
gm.setWidth(700);
gm.render();
}
Script Include
var cancelChangeState = Class.create();
cancelChangeState.prototype = Object.extendsObject(AbstractAjaxProcessor, {
changeState: function() {
if (!gs.hasRole('change_manager')) {
return JSON.stringify({
ok: false,
message: 'Not authorized (requires change_manager).'
});
}
var sysIds = (this.getParameter('sysparm_sys_ids') || '').toString().trim();
var comment = (this.getParameter('sysparm_comment') || '').toString().trim();
if (!sysIds) {
return JSON.stringify({
ok: false,
message: 'No records selected.'
});
}
if (!comment) {
return JSON.stringify({
ok: false,
message: 'Comment is mandatory.'
});
}
var idList = sysIds.split(',').map(function(x) {
return x.trim();
}).filter(Boolean);
var canceledVal = this._getChoiceValue('change_request', 'state', 'Canceled');
if (!canceledVal) canceledVal = this._getChoiceValue('change_request', 'state', 'Cancelled');
if (!canceledVal) {
return JSON.stringify({
ok: false,
message: 'Unable to resolve the Canceled/Cancelled state value from sys_choice.'
});
}
var gr = new GlideRecord('change_request');
gr.addQuery('sys_id', 'IN', idList);
if (gr.isValidField('type')) gr.addQuery('type', 'standard');
if (gr.isValidField('std_change_producer')) {
gr.addNotNullQuery('std_change_producer');
} else if (gr.isValidField('std_change_template')) {
gr.addNotNullQuery('std_change_template');
} else if (gr.isValidField('sc_template')) {
gr.addNotNullQuery('sc_template');
}
gr.query();
var updated = 0;
var skipped = [];
while (gr.next()) {
try {
if ('' + gr.getValue('state') === '' + canceledVal) {
skipped.push(gr.getUniqueValue());
continue;
}
if (gr.isValidField('work_notes')) gr.setValue('work_notes', comment);
if (gr.isValidField('close_notes')) gr.setValue('close_notes', comment);
if (gr.isValidField('close_code')) {
var cc =
this._getChoiceValue('change_request', 'close_code', 'Canceled') ||
this._getChoiceValue('change_request', 'close_code', 'Cancelled') ||
'';
if (cc) gr.setValue('close_code', cc);
}
gr.setValue('state', canceledVal);
gr.update();
updated++;
} catch (e) {
skipped.push(gr.getUniqueValue());
}
}
return JSON.stringify({
ok: true,
updated: updated,
skipped: skipped
});
},
_getChoiceValue: function(table, element, label) {
var sc = new GlideRecord('sys_choice');
sc.addQuery('name', table);
sc.addQuery('element', element);
sc.addQuery('label', label);
sc.query();
if (sc.next()) return '' + sc.getValue('value');
return '';
},
type: 'cancelChangeState'
});UI Page HTML
<j:jelly xmlns:j="jelly:core" xmlns:g="glide" xmlns:ui="http://www.glide.com/ui.jelly">
<div style="padding: 16px; max-width: 700px;">
<h2>Cancel selected Change Requests</h2>
<p>
<strong>Selected:</strong> ${count}
<br />
Only Change Requests created from <em>Standard Change templates</em> will be canceled.
</p>
<div class="form-group" style="margin-top: 12px;">
<label for="comment">Comment <span style="color:#d9534f;">(mandatory)</span></label>
<textarea id="comment" class="form-control" rows="6" placeholder="Provide a clear reason for cancellation. This will be recorded in Work notes and Close notes."></textarea>
</div>
<div style="margin-top: 16px;">
<button class="btn btn-danger" onclick="submitCancel()">Cancel Requests</button>
<button class="btn btn-default" onclick="closeModal()">Close</button>
</div>
</div>
<script type="text/javascript">
</script>
</j:jelly>UI Page Client Script
function closeModal() {
try {
GlideDialogWindow.get().destroy();
} catch (e) {}
}
function submitCancel() {
var comment = (document.getElementById('comment').value || '').trim();
if (!comment) {
GlideUI.get().addErrorMessage('Comment is mandatory to cancel the request(s).');
return;
}
var ga = new GlideAjax('cancelChangeState');
ga.addParam('sysparm_name', 'changeState');
ga.addParam('sysparm_sys_ids', '${sys_ids}');
ga.addParam('sysparm_comment', comment);
ga.getXMLAnswer(function(answer) {
var res;
try {
res = JSON.parse(answer || '{}');
} catch (e) {
GlideUI.get().addErrorMessage('Unexpected server response. Please check logs.');
return;
}
var msg;
if (res.ok) {
var updated = (res.updated || 0);
var skippedCount = (res.skipped && res.skipped.length) ? res.skipped.length : 0;
msg = 'Canceled ' + updated + ' Change Request(s).';
if (skippedCount) {
msg += ' Skipped: ' + skippedCount + '.';
}
GlideUI.get().addInfoMessage(msg);
closeModal();
if (typeof g_list !== 'undefined') {
g_list.refresh();
}
} else {
GlideUI.get().addErrorMessage(res.message || 'Update failed.');
}
});
}i cannot seem to understand why its not working.
Any help is welcome.
Thanks
