Create new Incident in service portal - open backend form

[Sam Ogden]

Hi All,

I have a requirement to create a new service portal for internal users.  This is on a tight deadline.  Due to this we want to just chow the backed 'incident' form for users to create new users.  After go live we will create a better record producer for use on the portal, but currently we do not have the time.

I wanted to know how I can get the backend 'incident' form to show on the service portal?

Thanks

Sam

[Ashutosh Munot1]

HI,

We can redirect user to form page.

id=form will help you.

this will show you the page as we use view it in native page. You have to create a content item and from that redirect it to new url i.e.

https://INSTANCE_NAME.service-now.com/sp?id=form&table=incident&sys_id=-1

This will  open a blank incident form for you.

See below link:

https://community.servicenow.com/community?id=community_question&sys_id=1df307e5dbd8dbc01dcaf3231f96192e

Thanks,
Ashutosh Munot

[Sam Ogden]

Hi,

Thanks for the above.  I've now got the form appearing with the view that I want.

On clicking 'Save' is it possible to get it to redirect the user to the portal homepage?

Thanks

Sam

[Ashutosh Munot1]

Hi,

This save button is inherited from incident form.

We have to edit it as per your condition. Or else create custom save button on form Page and that will redirect you to wherever you want.

Thanks,
Ashutosh

[Sam Ogden]

HI,

Thanks for the above.

What do I need to amend for this?

How can I amend the 'Save' button so only on when click on the portal will it redirect to the portal homepage.  If clicked in the back end UI it will work as it currently is (keeps the user on the form).

Thanks

Sam