Create new Incident in service portal - open backend form

[Sam Ogden]

Hi All,

I have a requirement to create a new service portal for internal users.  This is on a tight deadline.  Due to this we want to just chow the backed 'incident' form for users to create new users.  After go live we will create a better record producer for use on the portal, but currently we do not have the time.

I wanted to know how I can get the backend 'incident' form to show on the service portal?

Thanks

Sam

[Ashutosh Munot1]

HI,

So once you click on SAVE button on UI then it sould save record as well as it should Redirect then user right?

Thanks,
Ashutosh Munot

[Sam Ogden]

Yes, so on the service portal.  I want the user to click save and this will save the record and then redirect the user to the homepage.

Basically we have added the form widget to a page on the portal which opens the form as a new record (sys_id=-1).  They should only be able to fill in the form and submit the record.  I then want them returning to the portal homepage,

On the backend UI the save button saves the record but keeps the user on the form - I do not want to change this functionality.