Create new Variable and auto fill
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‎02-12-2025 04:10 AM - edited ‎02-12-2025 04:10 AM
Hi Team,
My Requirement :
I need to Create 3 variables and auto fill .
Requirement:
please include the following questions and automatic fill in:
Question 1: Is this consult/inquiry associated with a business application?
Answer: Field selection from AppLab APM listing
Field display from selected: APM# - Business application name (cmdb_ci_business_app)
Question 2 : Is this consult/inquiry associated with a CIR:
Answer: Field selection of CIR - Central Intake [u_cloud_intake_request]
Question 3 : Is this consult/inquiry associated with a CIR:
Answer: Field selection of CIT - Cloud Task [u_cloud_intake_task]
Which Variable type should be used ?
Please help me , How can I achieve this.
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‎02-12-2025 05:10 AM
This is Request Consultation form.
There are 5 fields already, Name ,number , email , inquiry subject, inquiry details.
I need to Create 3 variables motioned above 3 Questions.
Question 1: Is this consult/inquiry associated with a business application?
Answer: Field selection from AppLab APM listing
Field display from selected: APM# - Business application name (cmdb_ci_business_app)
User select the Business Application(cmdb_ci_business_app) table Select to inquiry/consult about the Business application , In the Business application table number of application are there, user can be select which application should be enquiry.
Question 2 : Is this consult/inquiry associated with a CIR:
Answer: Field selection of CIR - Central Intake [u_cloud_intake_request]
User select the CIR - Central Intake [u_cloud_intake_request] table, Select to inquiry/consult about the CIR Request.
Question 3 : Is this consult/inquiry associated with a CIR:
Answer: Field selection of CIT - Cloud Task [u_cloud_intake_task]
User select the CIT - Cloud Task [u_cloud_intake_task] table, Select to inquiry/consult about the CIT .
Thank you.
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‎02-12-2025 05:17 AM
Hi @JVINAY
So you can create a Name - Reference to user table and populate number and email based on name.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
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Dr. Atul G. - Learn N Grow Together
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‎02-12-2025 04:58 AM
Response inline
1st variable Reference to cmdb_ci_business_app
what's the use of 2nd and 3rd variable? what's the business purpose and requirement.
You can auto populate 2nd and 3rd based on change of 1st but what's the link between those 2 tables "cmdb_ci_business_app" and "u_cloud_intake_request"?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎02-12-2025 05:11 AM
Thank you for your response.
This is Request Consultation form.
There are 5 fields already, Name ,number , email , inquiry subject, inquiry details.
I need to Create 3 variables motioned above 3 Questions.
Question 1: Is this consult/inquiry associated with a business application?
Answer: Field selection from AppLab APM listing
Field display from selected: APM# - Business application name (cmdb_ci_business_app)
User select the Business Application(cmdb_ci_business_app) table Select to inquiry/consult about the Business application , In the Business application table number of application are there, user can be select which application should be enquiry.
Question 2 : Is this consult/inquiry associated with a CIR:
Answer: Field selection of CIR - Central Intake [u_cloud_intake_request]
User select the CIR - Central Intake [u_cloud_intake_request] table, Select to inquiry/consult about the CIR Request.
Question 3 : Is this consult/inquiry associated with a CIR:
Answer: Field selection of CIT - Cloud Task [u_cloud_intake_task]
User select the CIT - Cloud Task [u_cloud_intake_task] table, Select to inquiry/consult about the CIT .
Thank you.
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‎02-12-2025 05:16 AM
2nd and 3rd will be reference to respective tables
Now what's your question for auto-populate?
Because you are saying user will select all 3 manually
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader