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Create new Variable and auto fill

JVINAY
Tera Contributor

Hi Team,

My Requirement :

I need to Create 3 variables and auto fill .

Requirement:

please include the following questions and automatic fill in:

Question 1: Is this consult/inquiry associated with a business application?
Answer: Field selection from AppLab APM listing
Field display from selected: APM# - Business application name (cmdb_ci_business_app)

Question 2 : Is this consult/inquiry associated with a CIR:
Answer: Field selection of CIR - Central Intake [u_cloud_intake_request]

Question 3 : Is this consult/inquiry associated with a CIR:
Answer: Field selection of CIT - Cloud Task [u_cloud_intake_task]

 

Which Variable type should be used ?

Please help me , How can I achieve this.

 

 

 

17 REPLIES 17

@Ankur Bawiskar 

Exact Requirement :

Improve Request consult form to include optional added Q/A associated with an APM and CIR:

After Inquiry Subject, please include the following questions and automatic fill in:

Question: Is this consult/inquiry associated with a business application?
Answer: Field selection from AppLab APM listing
Field display from selected: APM# - Business application name

Question: Is this consult/inquiry associated with a CIR:
Answer: Field selection of CIR - Central Intake [u_cloud_intake_request]

Question: Is this consult/inquiry associated with a CIR:
Answer: Field selection of CIT - Cloud Task [u_cloud_intake_task]

Thank you.

Hi @JVINAY 

 

Take a pen and paper and draw this form, then you will get a better idea how to start.

 

https://youtu.be/Hf21HMI8n_o

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************

@JVINAY 

Sorry but for us it's very difficult to visualize as we don't know the exact business requirements.

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader