Create new Variable and auto fill
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‎02-12-2025 04:10 AM - edited ‎02-12-2025 04:10 AM
Hi Team,
My Requirement :
I need to Create 3 variables and auto fill .
Requirement:
please include the following questions and automatic fill in:
Question 1: Is this consult/inquiry associated with a business application?
Answer: Field selection from AppLab APM listing
Field display from selected: APM# - Business application name (cmdb_ci_business_app)
Question 2 : Is this consult/inquiry associated with a CIR:
Answer: Field selection of CIR - Central Intake [u_cloud_intake_request]
Question 3 : Is this consult/inquiry associated with a CIR:
Answer: Field selection of CIT - Cloud Task [u_cloud_intake_task]
Which Variable type should be used ?
Please help me , How can I achieve this.
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‎02-12-2025 05:19 AM
Exact Requirement :
Improve Request consult form to include optional added Q/A associated with an APM and CIR:
After Inquiry Subject, please include the following questions and automatic fill in:
Question: Is this consult/inquiry associated with a business application?
Answer: Field selection from AppLab APM listing
Field display from selected: APM# - Business application name
Question: Is this consult/inquiry associated with a CIR:
Answer: Field selection of CIR - Central Intake [u_cloud_intake_request]
Question: Is this consult/inquiry associated with a CIR:
Answer: Field selection of CIT - Cloud Task [u_cloud_intake_task]
Thank you.
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‎02-12-2025 05:24 AM
Hi @JVINAY
Take a pen and paper and draw this form, then you will get a better idea how to start.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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‎02-12-2025 05:32 AM
Sorry but for us it's very difficult to visualize as we don't know the exact business requirements.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader