Hi all,
I have a requirement to show resolved incidents by assignment group, where all assignment groups will be grouped into three staples.
First staple: Group 1, Group 2
Second staple: Group 3, Group 4, Group 5, Group 6
Third staple: All other groups
Between indicators, indicator sources, breakdowns, breakdown sources and PA scripts, I have not found a way to do this. I have seen tutorials for how do it with bucket groups, but that doesn't work in this case because I am working with group names, not with ranges.
What I have so far is
- an indicator that uses an indicator source which filters the incident table on State = Resolved
- a script on the Incident table that divides assignment groups into three categories based on their name:
var assignmentGroups = function(group) {
if (group == 'Group 1' || group == 'Group 2') {
return 'Category 1';
} else if (group == 'Group 3' || group == 'Group 4' || group == 'Group 5' || group == 'Group 6') {
return 'Category 2';
}
else {
return 'Category 3';
}
};
assignmentGroups(current.assignment_group);
How do I proceed from here?
Best regards,
Kim
