ACL Restriction

[Krutika Valanj2]

Hello,

We have a requirement

1. logged in users should only see the incidents assigned to their assignment group(this is achieved by Before Query BR)

2. If a user search for any INC ticket which is not assigned to their group they should only see Number & Assignment Group field.

How can we achieve the 2nd requirement with ACL?

Thanks& Regards

Krutika Valanj

[Ankur Bawiskar]

@Krutika Valanj2 

for the 2nd point also query BR will run

If query BR stops user from seeing INC001 then even after searching that INC001 it won't be shown

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[Ankur Bawiskar]

@Krutika Valanj2 

Hope you are doing good.

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[Krutika Valanj2]

@Ankur Bawiskar 

Is it any way possible if we implement the 1st requirement by Before Query BR  and in 2nd requirement if user is  searching for INC0001 which is not assigned to his group, will the user be able to see the incident?

[Ankur Bawiskar]

@Krutika Valanj2 

query BR will always impact the global search, you can't control that

it's OOTB behavior.

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