Create report for the Number of Major Incident and Total incident.

MayurChaudhari
Tera Contributor

I want to create a report for the number of major incident and total incident. How can I create that?

Filter condition can be for opened. Can you guide me plz?

 

11 REPLIES 11

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @MayurChaudhari 

An Incident become major incident when it has been promoted to Major inc. and we can use this flag to get the report. 

 

 

For total incident , you can create a list type report on Incident table. and  put condition opened liek month / day / week.

 

AGLearnNGrow_0-1720434848441.png

 

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Dr. Atul G. - Learn N Grow Together
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I dont have a major incident field on my PDI and DEV instance. I have taken the incident of priority 1,2 as major incident. Is it okay?

Hi @MayurChaudhari 

 

You need to activate the the MI plugin 1st  in PDI and then you can use this module. 

 

AGLearnNGrow_0-1720523198094.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Hi @Dr Atul G- LNG ,

 

@MayurChaudhari doesn't need to activate that module - but it's a possibility. It really depends on the user need. If user only needs to report on P1/p2, then this can be done easily through the report designer. 

 

@MayurChaudhari , what is your question related if you have already created the report as described earlier?

 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

Best regards

Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
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