Portal Reporting

[JDX7913]

We are trying to build a report to see how many different users have logged into the portal, where they go, etc.

I know most of that info is stored on the sp_log table. However, is there an OOTB report for this? If not, how would I go about building this out? Because on the sp_log table, there is a session ID, but as far as I know, that session ID is not tied to any user records.

Thank you.

[jonsan09 · Accepted solution]

You might want to look into User Experience Analytics for Service Portal:

• https://www.servicenow.com/docs/csh?topicname=sp-analytics.html&version=latest
• https://www.youtube.com/watch?v=Hu67rryv2cg