Create Request in an incident form needs to redirect to portal

[suuriyas]

HI Community,

I have a requirement, in incident form we have "create request" on clicking that it takes me to this and on clicking that it is shows nothing its empty. on clicking create request it need to redirect to service portal how can i achieve this?

Thanks in advance

[Dr Atul G- LNG]

Hi @suuriyas 

Please click on the Service Catalog, and then you'll be able to see the categories and items. Kindly proceed."

[suuriyas]

HI @Dr Atul G- LNG ,

After clicking the service catalogs it show nothing its empty

[Dr Atul G- LNG]

Hi @suuriyas 

Please check if any category is mapped to this catalog.
If no category is mapped, it will appear blank.

To verify:
Go to Maintain Catalogs → Open the relevant Service Catalog → In the Related Lists, check the Categories section.

[Dr Atul G- LNG]

Hi @suuriyas 

Is issue resolved?