Create request in cross scope
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4 hours ago
I have a requirement where in certain condition when a request is placed through catalog form A in Global scope then it automatically must call another catalog form B in XYZ scope and place a request in it.
I have tried various methods but is still unable to achieve it. In the workflow of form A, I am trying to pass values in script include in XYZ scope and have written cart functionality in it but that does not work.
I tried to create cross scope privilege with Source as Global and target as 'XYZ' scope but that throws error.
I have tried Restricted Caller Access Privilege.
Can you please help in achieving the requirement.
Thanks in advance
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3 hours ago
So what's the error thrown?
share screenshots
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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3 hours ago
Share the screen of your error.
Also share the Restricted Caller Access Privilege and cross scope privilege .
You can navigate to Application Restricted Caller Access module -> set the state of all the invalidated records to Allowed
and try
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an hour ago
I was able to Submit Catalog item of other scope from Global scope flow
Please use Flow instead of Workflow
See below
1) Flow triggers when Global Scope Catalog item is submitted
2) I used "Submit Catalog Item Request" flow action and submitted other scope item
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
