How to delay a notification for 10 minutes before it triggers.

[VIKAS MISHRA]

As per the requirement i have created one new notification and that notification should trigger everytime when a new incident is inserted/created but it should trigger after 10 minutes of incident creation.

notification should triggers to assigned to user only.

Please sugest 

[Basheer]

Hi @VIKAS MISHRA ,

You can write a BR in which you can trigger an event.

Before triggering an event write gs.sleep(addseconds);

Let me know if you need more help on this.

[Mayu]

You can write a BR in which you can trigger an event.

Before triggering an event write

var d = new GlideDateTime(); d.addSeconds(600);

gs.eventQueue("notification  name");

Please mark helpful or correct.

[Paul Curwen]

There is a better way than those suggested so far. Not many people seem to know this so read on to find out...

Most developers are familiar with using:

eventQueue

for putting an event in the Event Queue, from which for example your Notification can can triggered when the event is created, or say a Script Action is ran when the event is created. Well eventQueue has a close cousin and his name is : 

eventQueueScheduled

This enables you to pass an extra parameter 'expiration' which in my opinion is horribly named by ServiceNow and I prefer to think of it as 'process on' as you send any date/time in the future when you want to event to be processed!!! Yep good isn't it. No messing around with the dreaded gs.sleep for example 🙂

It is documented here: 

https://developer.servicenow.com/dev.do#!/reference/api/tokyo/server/no-namespace/c_GlideSystemScope...

Watch this for a very detailed example of how it's done: https://youtu.be/u38C-qNZcTQ

If this proves helpful please mark as Helpful/Correct