Create Request UI Action in Incident does not set parent incident when redirected to Service Portal

[servicenowExp]

Hi All,

I have a requirement where, from an Incident form, I need to redirect users to the Service Portal catalogs page using  Create Request UI Action. The goal is to have the resulting Service Request record capture the Incident as its parent.

I’ve modified the UI Action so that it redirects to the Service Catalogs in the Service Portal. However, when the request is submitted from the portal, the parent Incident is not getting set. This seems to work when using the native UI, but not when redirected to the portal.

How can I ensure the parent Incident relationship is retained when redirecting to the Service Portal? Is there a supported way to pass and capture this context?
@Ankur Bawiskar 

Appreciate any help or guidance.
Thanks!

[Ankur Bawiskar]

@servicenowExp 

the parent field on REQ should be set with INC with the OOTB UI action "Create Request" on incident table.

See below

If my response helped please mark it correct and close the thread so that it benefits future readers.

[servicenowExp]

@Ankur Bawiskar Thanks for checking.
That's possible with OOB feature. Is there any way to achieve the same from Service portal.

[Ankur Bawiskar]

@servicenowExp 

so you want user to be taken to portal rather than native service catalog?

[servicenowExp]

yes.