Hello community,
I’m currently developing ITDR (IT Disaster Recovery) and SRP (Service Restoration Plan) runbooks that will be used to support service restoration activities during incidents. I’d like these runbooks to be easily accessible directly within the ServiceNow Incident module whenever an incident is raised. Could you advise on the best approach to create and integrate playbooks within ServiceNow so that responders can access and follow these runbooks in real time?
Regards
