Playbooks in Incident Management

akamuzonde
Tera Contributor

3 weeks ago

Hello community,
 
I’m currently developing ITDR (IT Disaster Recovery) and SRP (Service Restoration Plan) runbooks that will be used to support service restoration activities during incidents. I’d like these runbooks to be easily accessible directly within the ServiceNow Incident module whenever an incident is raised. Could you advise on the best approach to create and integrate playbooks within ServiceNow so that responders can access and follow these runbooks in real time?
 
Regards
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SohamTipnis
Mega Sage

3 weeks ago

Hi @akamuzonde,

 

You can refer to the below documents; this will help you in your development. All the very best👍😀.

Waiting to see the output!!!🎊

 

https://www.servicenow.com/docs/r/build-workflows/workflow-studio/process-automation-designer.html

https://www.servicenow.com/docs/r/it-service-management/incident-communications-management/c_Inciden...

https://www.servicenow.com/docs/r/employee-service-management/employee-service-management-overview.h...

https://www.servicenow.com/docs/r/security-management/security-incident-response/cj-sir-about-flows....

 

If you find my answer useful, please mark it as Helpful and Correct. ‌‌‌‌‌‌‌😊


Regards,
Soham Tipnis
ServiceNow Developer ||  Technical Consultant
LinkedIn: www.linkedin.com/in/sohamtipnis10

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