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Create reusable testcase for manager approval in Employee Center using ATF

akhila91ar
Tera Contributor

‎04-29-2026 01:30 PM

I'm trying to create a reusable test for manager approval in Employee Center. Steps I have included are:

  1. Impersonate with reusable input approver
  2. record query on sysapproval_approver table with conditions state is requested, Approver is reusable input->approver and approval for Reusable inputs->record id
  3. Open Service Portal page with portal as Employee Center and query parameters as ID= approval, table=sysapproval_approver and sys_id= Step 2-> record query

Above steps help open the approval record but not sure how to Approve the request.

I tried using Click Component(custom UI) test step but cannot retrieve components as this is a reusable test (worked fine in regular tests though). Added "approve" on Click a UI Action(SP) step and that didn't work either.

 

Is there a way approvals can be done on portal using a reusable tests? Added screenshots from existing reusable test.

akhila91ar_0-1777494530623.pngakhila91ar_1-1777494542691.pngakhila91ar_2-1777494568139.png

Any help is appreciated. TIA

 

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Sardash
Tera Guru

‎05-04-2026 12:21 AM

@akhila91ar  -

This is a ServiceNow ATF limitation. Reusable tests cannot interact with UI Builder components including 'Approve/Reject buttons' on Employee Center. 
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