Create SLA for an Individual Catalog item on RITM variables

[vivek72]

Hi,

I have a requirement for creating 2 SLA on 1 catalog item using it's 2 variables i.e. Start Date and End Date.

2 SLA's should trigger when SCTASK is generated from this item :

1. 1st SLA is met if task creation date is 5 business days before start date.

2. 2nd SLA is met if task completion date is before end date.

Please let me know if this is possible to configure, these 2 SLA's should trigger only for 1 item .

[Shubham26]

Hi @vivek72 ,

May I know, condition provided by you in your question for SLA1 and SLA2 are for stop condition or start condition?

[Dr Atul G- LNG]

Hi @vivek72 

1. 1st SLA is met if task creation date is 5 business days before start date.

Atul: What is start condition or schedule / pause and other related information about SLA. and what you build till now.

2. 2nd SLA is met if task completion date is before end date.

[vivek72]

Hi @Shubham26 @Dr Atul G- LNG , thank you for replying.

SLA 1 : Start is when Task created and stop is when task closed. Met if task created before 5 days of start date, miss if task not create before 5 days and it's within 5 days of start date  .

SLA2 : Start is when Task created is before 5 days of start date(RITM variable) and stop is when task is closed.

it will be a met if task is closed before end date(RITM Variable) , else it will be a miss.

it will not be paused ever, cancel is task is cancelled.

[Dr Atul G- LNG · Accepted solution]

Hi @vivek72 

SLA 1 : Start is when Task created and stop is when task closed. Met if task created before 5 days of start date, miss if task not create before 5 days and it's within 5 days of start date  .

Atul: Agree there is no start / stop condition. When you say Met , how we can define in SLA duration?

So you need to it manually. Means you need to create report and need to do manual calculation.

SLA2 : Start is when Task created is before 5 days of start date(RITM variable) and stop is when task is closed.

it will be a met if task is closed before end date(RITM Variable) , else it will be a miss.

Atul: As above.

I think it is not a feasible case, as