Create SNOW incident from Jira

[User687957]

Dear all,

We need to build a POC between SNOW and JIRA

I have actually a DEV instance and I am looking at how can I build a SNOW endpoint which can be called to create incident in Jira.

The idea is not for me to learn now how to do as time is short but more to prove to superior that it works.

1- Do you have any sample Incident creation enpoint and script handling I could use as demo ?

2- One topic is how to update Jira original ticket , when ticket is updated in snow ?

As a restriction, we need to do this with raw API, we cannot use any third party tool

Thanks for help

[Dr Atul G- LNG]

Hi @User687957 

It's not SNOW, its SN or ServiceNow. 

https://www.googleadservices.com/pagead/aclk?sa=L&ai=DChcSEwiRuubpsJeIAxVZpWYCHb1IHrQYABAAGgJzbQ&co=...

https://www.youtube.com/watch?v=37iJjKz94Qw

[User687957]

hello,

please read what I mention, I need to do it with full REST API , not using any extra plugin

[Dr Atul G- LNG]

Hi @User687957 

The best is to do it with a plugin, else you need to make a lot of effort and increase technical debt. Also, please clear its NOT SNOW.

[User687957]

what are you looking at ?

If I said in my topic that I need to do it with raw API, there is a real reason behind this.

So if you do not have the answer  not need to answer and get others confuse.

Thanks