Create SNOW incident from Jira

[User687957]

Dear all,

We need to build a POC between SNOW and JIRA

I have actually a DEV instance and I am looking at how can I build a SNOW endpoint which can be called to create incident in Jira.

The idea is not for me to learn now how to do as time is short but more to prove to superior that it works.

1- Do you have any sample Incident creation enpoint and script handling I could use as demo ?

2- One topic is how to update Jira original ticket , when ticket is updated in snow ?

As a restriction, we need to do this with raw API, we cannot use any third party tool

Thanks for help

[Dr Atul G- LNG]

Hi @User687957 

I  am looking at the right terminology, if you looking for SNOW to JIRA then no one here can help but If you looking for ServiceNow to JIRA, the community will be helpful.

FYI: SNOW and ServiceNow are not the same, these are 2 different companies and 2 different platforms and both have their communities too.

Rest up to you now.