Create standard change button is not working

akin9 · ‎10-28-2022

Hello Exports,

We are using OOB Create standard change button for incident and problem table.

earlier it was working fine but recently i noticed its not working properly, after clicking the button.

not creating change request its showing some other pages ,pls support for this and what is wrong here.

Its Redirecting to below service catalog page

and Remaing normal and emergergency change buttons are working fine.

Please support to standard change.

Ct111 · ‎10-29-2022

Hello,

My bad i misinterpreted your question.

The behaviour you are seeing could be because someone might have created a standard change template which is pointing to catalog.

To verify this you should go to Standard Change Module (in left Navigator) and verify if any Template related module is there in that.

Once you open the templates record you will see the setting that is associated with Standard change .

For more inforamtion about this chekc the below video

Ct111 · ‎10-29-2022

cool . good to hear that.

mr18 · ‎10-29-2022

Could you please share the code of script include "StdChangeUtilsSNC". I believe there would have been some changes to the script include