create the report in performance analytics?

angel kumari
Tera Contributor

Hi Everyone

 

i am new in PA reports so let me know here how to creat report in PERFORMANCE ANALYTICS

condion has 

1. Display the time taken to resolve an incident.

9 REPLIES 9

 

Hi Bert ,

Thankyou for suggestion but i have to creat report using Performance Analytics

AndersBGS
Tera Patron
Tera Patron

Hi @angel kumari ,

 

where do you face issues in your PA report creation? In the PA job, indicator source, indicator or widget?

 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

Best regards

Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
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linkedIn: https://www.linkedin.com/in/andersskovbjerg/

Bert_c1
Kilo Patron

@angel kumari,

 

Once again, there are multiple OOB Indicators available to you for Incident Resolved aspects.  See screenshot

 

Screenshot 2023-05-18 150000.png

Benchmarks are PA, but if you don't use that feature then see:

Screenshot 2023-05-18 150837.png

I do not understand why you won't review those. Also, there is the "Performance Analytics Content for Incident Management" plugin, that can be activated in your instance if you don't have the four above. Review the related document on PA. What you want should be available OOB.

 

What you're asking for is easy I believe, but I don't have data to test.  If one of the above is not what you want then create an Indicator Source for the metric_instance table, Indicator for Definition "Create to Resolve Duration", and Data Collector Job. You will need to review some related training or documentation. I don't think any of us can do the work for you.

plz ping for tokyo version which plugin have need to install

Bert_c1
Kilo Patron

the plugin I indicated above can be activated if needed. i see the same list of OOB indicators in San Diego instance

 

https://empbculpepper3.service-now.com/pa_indicators_list.do?sysparm_query=type%3D1%5Ecube%3D4c207c2...

 

So i believe Tokyo release will have the same. Plugin: "Performance Analytics", ID: "com.snc.pa".