Create widget with customized fields and button

ServiceNow10sun
Giga Guru

‎04-10-2023 01:17 AM

Hi All, 

 

I am new to Service Portal enhancements, hence need assistance. 

We have requirement of creating a widget in service portal like Knowledge base and request something icon and if click on it form of the table sn_cim_register   should be visible . However the fields which are visible on platform level we do not want to display all fields in the service portal . 

Pls suggest. 

I have tried cloning a widget "Icon Link" and  and given the URL (https://devXXXXX.service-now.com/sp?id=form&table=sn_cim_register&view=mobile&sys_id=-1)but it is showing all the fields which are available in the platform and  'Submit' button is missing in the service portal  however it is available in the platform. 

 

Thank you in Advance.

 

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2 REPLIES 2

Aishwarya59
Tera Contributor

‎04-10-2023 02:53 AM

Hi @ServiceNow10sun ,

At the platform level, you can create a new view, where you can include only the required fields. Then you just need to update the view in the URL to which you are redirecting to. (in your case: view="new_view", instead of 'view=mobile').
This will display the desired view and only the required fields on the Service Portal.

Try this and let me know if it works.

Regards,
Aishwarya

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ServiceNow10sun
Giga Guru
In response to Aishwarya59

‎04-10-2023 09:14 AM

Thank you for the response. 

In View  their is no option to select the UI 'Submit' button. 

 

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