Created attachment is not getting saved to sys_attachement table .(Issue with create & Retrive attachment)

[p_27]

HI ,

I have created a attachment & tried to retrieve it by passing id it returns 404 .Adding details below

CASE I

Create Attachment 

POST : https://dev87746.service-now.com/api/now/table/ecc_queue?&sysparm_exclude_reference_link=true

Request Body : { source: 'alm_asset:1cab288d3790200044e0bfc8bcbe5d43',
name: 'dev87746.txt',
agent: 'AttachmentCreator',
topic: 'AttachmentCreator',
payload: 'dev87746 service instnace in use' }

Response : Received response 401 from POST call to https://dev87746.service-now.com/api/now/table/ecc_queue?&sysparm_exclude_reference_link=true 

It says 401 & still returns response  : {"file_name":"dev87746.txt","sys_id":"74c34891db51101065a42946489619a8","FileContent":"dev87746 service instnace in use","AttachmentOwnerType":"alm_asset","AttachmentOwnerId":"00aa7c9edb401010aad88809489619aa"}

Retrive :

Now when i tried to get the attachement by :https://dev87746.service-now.com/api/now/table/sys_attachment/74c34891db51101065a42946489619a8?sysparm_exclude_reference_link=true

it returns 404 .

Retrive Response : {
"error": {
"detail": "Record doesn't exist or ACL restricts the record retrieval",
"message": "No Record found"
},
"status": "failure"
}

CASE II

POST : https://dev87746.service-now.com/api/now/table/ecc_queue?&sysparm_exclude_reference_link=true

This Api returns 201 me sometimes . 

RequestBody :  { source: 'alm_asset:1cab288d3790200044e0bfc8bcbe5d43',
name: 'dev87746.txt',
agent: 'AttachmentCreator',
topic: 'AttachmentCreator',
payload: 'dev87746 service instnace in use' }

Response: Successful response 201 from POST call to https://dev87746.service-now.com/api/now/table/ecc_queue?&sysparm_exclude_reference_link=true

Response received:  {"file_name":"dev87746.txt","sys_id":"6a0a88d9db51101065a42946489619fc","FileContent":"dev87746 service instnace in use","AttachmentOwnerType":"alm_asset","AttachmentOwnerId":"00aa7c9edb401010aad88809489619aa"}

Retrive : https://dev87746.service-now.com/api/now/table/sys_attachment/6a0a88d9db51101065a42946489619fc?sysparm_exclude_reference_link=true 

Retrive response : 404 

{
"error": {
"detail": "Record doesn't exist or ACL restricts the record retrieval",
"message": "No Record found"
},
"status": "failure"
}

Note : The user role is set to Admin .

[Ankur Bawiskar]

Is there any update on this? Is this question resolved or you need some more assistance?

Regards
Ankur