Creating a save button for a record producer

Mike S3
Giga Expert

I would like to create a save button that allows the user to save the record producer as a draft . Has anyone done anything similar ? 

1 ACCEPTED SOLUTION

Michael Jones -
Giga Sage

There are a couple of options you can explore for this. 

If you enable the Wish List on a catalog and your producer is in that catalog and a category, you will see a "Save Producer" [UI] or  "Add to wish list" [portal] button. This would add it to the Wish List for later review and modifications. This would make the wish list available for all items, unless you explicitly mark the "hide wish list" option. 

https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/service-catalog-manage...

find_real_file.pngfind_real_file.png

 

Another option would be to place your record producer inside of an order guide; while you can't add a record producer to the standard cart directly, you can add an order guide which contains a record producer. Just include your producer in the rule base with an order of 100 and no condition it will always appear. It's a little annoying to have to click through all of the screens, but...it works. 

There are also some custom things people have built floating around that might work for you, if you're dealing with the Portal side of things. This post for example outlines a possible solution. 

I hope this helps!

If this was helpful or correct, please be kind and remember to click appropriately!

Michael Jones - Proud member of the CloudPires team!

I hope this helps!
Michael D. Jones
Proud member of the GlideFast Consulting Team!

View solution in original post

1 REPLY 1

Michael Jones -
Giga Sage

There are a couple of options you can explore for this. 

If you enable the Wish List on a catalog and your producer is in that catalog and a category, you will see a "Save Producer" [UI] or  "Add to wish list" [portal] button. This would add it to the Wish List for later review and modifications. This would make the wish list available for all items, unless you explicitly mark the "hide wish list" option. 

https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/service-catalog-manage...

find_real_file.pngfind_real_file.png

 

Another option would be to place your record producer inside of an order guide; while you can't add a record producer to the standard cart directly, you can add an order guide which contains a record producer. Just include your producer in the rule base with an order of 100 and no condition it will always appear. It's a little annoying to have to click through all of the screens, but...it works. 

There are also some custom things people have built floating around that might work for you, if you're dealing with the Portal side of things. This post for example outlines a possible solution. 

I hope this helps!

If this was helpful or correct, please be kind and remember to click appropriately!

Michael Jones - Proud member of the CloudPires team!

I hope this helps!
Michael D. Jones
Proud member of the GlideFast Consulting Team!