creating child task, parent incident number is not being autopopulated

[Ghazanfar Ansar]

Hi All,

I have a requirement to auto populate parent incident number while creating incident task. But currently that field is not being auto-populated. I have checked both Incident Task --> Parent and Incident Task --> Incident related list, but issue remains the same. I already have read many discussions on this and it is stated that this feature is OOB. But in my case this feature is not working.

Any guidance to what i am missing or what should i check please.

[Clara Lemos]

Hi @Ghazanfar Ansar ,

Are you using the Incident Task -> Incident Related list?

 And if you create the incident task from the UI action " create incident task" does the problem also occurs ?

If that helps please mark my answer as correct / helpful!
And if further help is needed please let me know

Cheers

[Ghazanfar Ansar]

I have tried both.

Incident Task --> Parent  and

Incident Task --> Incident.